About
Erik Gloor
Summary
Career Product Designer and NN/g-certified UX leader with a proven, 11-year track record of designing products customers love. A systems thinker applying a holistic, collaborative, cross-functional process to envision, design, validate, and ship complex, industry-specific enterprise solutions differentiated by usability.
Experience
Principal Product Designer, IMO Health – Sep 2021 to Mar 2025
Designed the experience of complex MedTech software used by doctors, researchers, and developers.
Redesigned Epic component app, solving adoption issues. First-try success rate for new users upped 85%.
Represented Design Team on CTO-led AI task force, advancing company strategy and market position.
Redesigned Developer Portal, streamlining IA across multiple platforms. User journeys shortened by 31%.
Evangelized and demonstrated ROI of UX best practices. Size of Design Team increased 200%.
Prototyped complex enterprise interactions in Axure RP, enabling user testing and stakeholder validation.
Was promoted and published externally as standout contributor and subject matter expert.
UX Lead, Fitch Solutions – May 2019 to Sep 2021
Designed the experience of complex FinTech software used by Fitch Ratings subscribers, incl. traders and investors.
Redesigned FitchConnect, increasing unique users 204% by applying Lean UX Design process.
Established Fitch's first UX practice, evolving a Big Three credit rating agency's product design culture.
Built design system from the ground up, maintained it, and drove team-wide adoption.
Product Designer ( contract ), MAP Forward – Feb 2018 to May 2019
Designed and prototyped a consumer-facing native mobile app for the multi-family housing market.
Senior UX Designer, Cleo Communications – Dec 2014 to Feb 2018
Designed the experience of complex, industry-specific B2B solutions used for enterprise file sharing and EDI.
Conceived and designed UX of Cleo Integration Cloud from zero to one. This top-tier EDI platform has grown the employer's enterprise valuation 400% since shipping in 2018.
Remediated design of EFSS app by testing usability. Client loyalty enhanced. Helpdesk tickets reduced.
Redesigned service portal from ground up, identifying new key persona and ensuring ADA compliance.
Remediated design of native mobile app, unblocking the project and getting it shipped.
Product Designer, RealPage – Mar 2013 to May 2014
Senior UI Designer, Yield Technologies – Jun 2011 to Mar 2013
UX Architect ( contract ), Allstate ( via TEKSystems ) – Jul 2010 to Apr 2011
UI Designer, Protiviti – Jul 2008 to Jan 2010
UI Designer, Professional Consulting Services, Inc. – Oct 2000 to Mar 2008
Web Producer, CLTV News – Sep 1998 to Sep 2000