About
Erik Gloor
Summary
Career Product Designer and NN/g-certified UX strategist with proven, 20+ year track record of designing zero to one B2B products that ship, achieve market fit, and drive ROI. Systems thinker applying holistic, collaborative, cross-functional processes to envision, design, validate, and ship complex, industry-specific enterprise solutions.
Experience
Principal Product Designer, ( contract ) Uxiliary — Mar 2025 to present
Performing discovery for innovative AI-driven enterprise solutions serving the B2B software development market.
Principal Product Designer, IMO Health – Sep 2021 to Mar 2025
Designed the experience of complex MedTech software used by doctors, informaticists, researchers, and developers.
Redesigned Epic component app, solving adoption issues and raising first-try user success rate to 85%.
Redesigned Developer Portal, streamlining IA across multiple platforms and shortening total workflow 31%.
Evangelized and demonstrated ROI of UX best practices, inspiring a threefold expansion of design team.
Prototyped complex enterprise interactions in Axure RP, enabling user testing and stakeholder validation.
Represented Design Team on CTO-led AI task force, advancing company strategy and market position.
Was published and promoted externally as standout contributor and subject matter expert.
UX Lead, Fitch Solutions – May 2019 to Sep 2021
Designed the experience of complex FinTech software used by Fitch Ratings subscribers, including traders and investors.
Redesigned FitchConnect, increasing unique users 204% by applying Lean UX Design process.
Established Fitch's first UX practice, evolving a Big Three credit rating agency's product design culture.
Built design system from the ground up, maintained it, and drove team-wide adoption.
Product Designer ( contract ), MAP Forward – Feb 2018 to May 2019
Designed and prototyped a consumer-facing native mobile app for the multi-family housing market.
Senior UX Designer, Cleo Communications – Dec 2014 to Feb 2018
Designed the experience of complex, industry-specific B2B solutions used for enterprise file sharing and EDI.
Designed experience of Cleo Integration Cloud from zero to one, a top-tier cloud-based EDI SaaS platform currently ranked fourth in its market out of 155 competing products, ahead of IBM and SAP.
Remediated design of EFSS app by testing usability. Client loyalty enhanced. Helpdesk tickets reduced.
Redesigned service portal from ground up, identifying new key persona and ensuring ADA compliance.
Remediated design of native mobile app, unblocking the project and getting it shipped.
Product Designer, RealPage – Mar 2013 to May 2014
Senior UI Designer, Yield Technologies – Jun 2011 to Mar 2013
UX Architect ( contract ), Allstate ( via TEKSystems ) – Jul 2010 to Apr 2011
UI Designer, Protiviti – Jul 2008 to Jan 2010
UI Designer, Professional Consulting Services, Inc. – Oct 2000 to Mar 2008
Web Producer, CLTV News – Sep 1998 to Sep 2000