About

Erik Gloor

Summary

Career Product Designer and Strategist with a proven, 11-year track record of designing products customers love. Applying a collaborative, cross-functional process to envision, design, validate, and ship industry-specific solutions differentiated by usability. Driving hockey-stick adoption by designing for the total Product Experience.

Experience

Principal UX Designer, IMO Health – Sep 2021 to Mar 2025

Designed the experience of complex MedTech software currently used by doctors, researchers, and developers.

  • Redesigned Epic component app, solving adoption issue by raising success rate for new users to 85%.

  • Redesigned IMO’s Developer Portal, shortening user journeys 31% by streamlining its cross-platform IA.

  • Redesigned service portal, removing need for documentation by validating new approach with users.

  • Demonstrated ROI of effective UX and Product Design, inspiring a 200% increase in size of Design Team.

  • Represented Design Team on CTO-led cross-functional AI task force, shaping company strategy.

  • Was promoted and published externally as standout contributor and subject matter expert.

UX Lead, Fitch Solutions – May 2019 to Sep 2021

Designed the experience of complex FinTech software used by Fitch Ratings subscribers, incl. traders and investors.

  • Redesigned FitchConnect, increasing unique users 204% by applying the Lean UX Design process.

  • Mentored Junior UX Designer.

  • Directed Visual Designer.

Product Designer ( contract ), MAP Forward – Feb 2018 to May 2019

Designed the experience of a native mobile application.

Senior UX Designer, Cleo Communications – Dec 2014 to Feb 2018

Designed the experience of complex, industry-specific B2B solutions used for enterprise file sharing and EDI.

  • Designed Cleo Integration Cloud, a transformational and enduring, top-tier EDI platform, that has increased Cleo’s enterprise valuation 400% since it shipped in 2018.

  • Redesigned EFSS application, enhancing client loyalty and reducing helpdesk tickets.

  • Redesigned service portal, ensuring compliance with accessibility standards.

  • Improved design of native mobile app, unblocking the project and getting it shipped.

Product Designer, RealPage – Mar 2013 to May 2014

Senior UI Designer, Yield Technologies – Jun 2011 to Mar 2013

UX Architect ( contract ), Allstate ( via TEKSystems ) – Jul 2010 to Apr 2011

UI Designer, Protiviti – Jul 2008 to Jan 2010

UI Designer, Professional Consulting Services, Inc. – Oct 2000 to Mar 2008

Web Producer, CLTV News – Sep 1998 to Sep 2000